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ChatGPT/Copilot implementation & adoption
since 2024-06
- Developed an organizational ChatGPT/Copilot adoption methodology.
- Developed various ChatGPT/Copilot adoption guides.
- Developed a ChatGPT/Copilot webinar series.
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Marketing and sales collateral development
2024-02 – 2024-05
- Developed a content prompting approach for ChatGPT.
- Developed prompt engineering techniques for producing marketing and sales collateral.
- Developed a process for regular stakeholder alignment on marketing and sales collateral.
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Cloud platform outsourcing transaction
2023-11 – 2024-01
- Developed a simplified request for proposal process.
- Developed statements of work incorporating specific service items.
- Developed an approach to defining statements of work based on publicly available management frameworks.
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Contract deliverables & obligations tracker development
2023-08 – 2023-10
- Developed a management system for tracking contract deliverables and obligations.
- Developed dashboards and reporting tools for contract compliance monitoring.
- Developed workflows to facilitate the tracking of deliverables across various organizations.
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Service transition & transformation
2023-01 – 2023-07
- Developed service delivery processes and standard operating procedures.
- Developed an outsourcing service delivery model.
- Developed an information & knowledge management process.
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Supplier management process development
2022-08 – 2022-12
- Developed a sourcing & supplier management strategy and operating model.
- Developed a supplier management process for hardware, software, and services.
- Developed standard operating procedures for the supplier management team and product/service owners.
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Framework agreement development
2021-11 – 2022-07
- Developed an innovative legal framework for public procurement.
- Developed a consolidated IT service framework contract to unify procurement projects.
- Developed a knowledge management process to centralize and share documents.
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IT management process development
2021-07 – 2021-10
- Developed strategic and operational IT management processes.
- Developed a risk evaluation plan alongside a quality assurance program for service delivery.
- Developed simulations for strategic and operational IT service management processes to assess the impact of changes.
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IT service catalog development
2021-03 – 2021-06
- Developed a stakeholder communication strategy.
- Developed a methodology for gathering IT service catalog information.
- Developed an information management strategy and implementation roadmap.
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Information management process development
2021-01 – 2021-02
- Developed a wiki-based information management process.
- Developed an approach for gathering stakeholder requirements.
- Developed a strategy for communication during implementation.
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Operational improvement
2020-07 – 2020-12
- Developed streamlined operational approaches incorporating modern work methodologies and simplified process management.
- Developed a department handbook detailing organizational structures, processes, and standard operating procedures.
- Developed stakeholder information sessions to communicate departmental processes.
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IT management training
2020-04 – 2020-06
- Developed a targeted IT training strategy.
- Developed training materials aligned with standard IT management frameworks.
- Delivered various training sessions.