Intrenion

A public knowledge base for service sourcing, bringing together practical operating standards, frameworks, practices, contract models, and reference material for planning, procuring, governing, and improving service relationships.

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Service Sourcing Framework

• Service Sourcing Framework

Resources in English

• Contract Management Software Tools
• Process Directory for Managed Service Contracts
• Supplier Management Templates

Resources in German

Angebotsanfragen

• Cloud-Leistung
• Dienstleistung
• Einfache Anfrage v1
• Einfache Anfrage v2
• Hardware-Instandhaltung
• Hardware-Kauf
• Managed-Service-Leistungsbeschreibung

Ergänzende Leistungsbeschreibungen

• Beratungsdienstleistung
• Cloud-Abrechnungsmanagement
• Cloud-Infrastruktur-Plattform-Management
• Cloud-Service-Integration
• Eskalationsprozess
• Exit-Management
• Transition & Transformation
• Zusammenarbeit des Auftragnehmers mit anderen Dienstleistern
• Zusammenarbeit des Auftragnehmers mit dem Personal des Auftraggebers

More resources

• Anfertigung einer Leistungsbeschreibung einer selbstbetriebenen GenKI-Chatbot-Lösung
• Beschaffungsinitiative einer selbstbetriebenen GenKI-Chatbot-Lösung
• Bewertungskriterien für selbstbetriebene GenKI-Chatbot-Lösungen
• Budget-Schätzung einer selbstbetriebenen GenKI-Chatbot-Lösung
• Deutschsprachige Anbieterlandschaft für selbstbetriebene GenKI-Chatbot-Lösungen
• Fähigkeitslücke und Funktionale Forderung einer selbstbetriebenen GenKI-Chatbot-Lösung
• Generative KI für das Multi-Provider-Management
• IT-Outsourcing in der öffentlichen Verwaltung
• Konzeption eines Webangebots zur Vermittlung von IT-Dienstleistungen
• Leistungsbeschreibung einer selbstbetriebenen GenKI-Chatbot-Lösung
• Markterkundung zu selbstbetriebenen GenKI-Chatbot-Lösungen
• Outsourcing-Unternehmensberatungen in Deutschland
• Universelle Rahmenvereinbarung (für öffentliche Auftraggeber)

Original Doctrine

Original doctrine developed from our own observations, experience, and analysis.

Service Sourcing

TBD…

AI for Service Organizations

• ChatGPT Meeting Practices
• Everyday ChatGPT Practices
• Leading ChatGPT Adoption
• Prompt Engineering with ChatGPT
• Recurring Work Situations with ChatGPT
• Working with ChatGPT

Organizational Knowledge

• Designing Practical Guidance
• Spreading Internal Guidance

Personal Effectiveness

• Fat Loss Manual

Book Doctrine

Timeless ideas translated into practical doctrine cards.

Service Sourcing

• Good Services: How to Design Services that Work (Louise Downe)

Project & Program Management

• Business Analyst: A Profession and a Mindset (Yulia Kosarenko)

Negotiation

• Getting to Yes: Negotiating Agreement Without Giving In (Roger Fisher et al.)
• Never Split the Difference: Negotiating As If Your Life Depended On It (Chris Voss et al.)
• Start with NO: The Negotiating Tools that the Pros Don’t Want You to Know (Jim Camp)

Influence & Interpersonal Dynamics

• 7 Rules of Power: Surprising - but True - Advice on How to Get Things Done and Advance Your Career (Jeffrey Pfeffer)
• Crucial Conversations: Tools for Talking When Stakes Are High (Joseph Grenny et al.)
• How to Win Friends and Influence People (Dale Carnegie)
• Influence: The Psychology of Persuasion (Robert B. Cialdini)
• Influence Without Authority (Allan R. Cohen et al.)
• Power: Why Some People Have It - and Others Don’t (Jeffrey Pfeffer)
• Rebel Talent: Why It Pays to Break the Rules at Work and in Life (Francesca Gino)
• Secrets of Confident People: 50 Techniques to Shine (Richard Nugent)
• Secrets of Influential People: 50 Techniques to Persuade People (Steven Pearce)
• Thank You for Arguing: What Aristotle, Lincoln, and Homer Simpson Can Teach Us About the Art of Persuasion (Jay Heinrichs)
• The 11 Laws of Likability: Relationship Networking … Because People Do Business with People They Like (Michelle Tillis Lederman)
• The 33 Strategies Of War (Robert Greene)
• The 48 Laws of Power (Robert Greene)
• The Laws of Charisma: How to Captivate, Inspire, and Influence for Maximum Success (Kurt W. Mortensen)
• The Like Switch: An Ex-FBI Agent’s Guide to Influencing, Attracting, and Winning People Over (Jack Schafer et al.)
• The Prince (Niccolò Machiavelli)
• The Rules of People (Richard Templar)
• The Signal and the Noise: Why So Many Predictions Fail - but Some Don’t (Nate Silver)
• The Tipping Point (Malcolm Gladwell)
• Who Gets Promoted, Who Doesn’t, and Why: 12 Things You’d Better Do If You Want to Get Ahead (Donald Asher)

Judgment & Decision Making

• How Not to Be Wrong: The Power of Mathematical Thinking (Jordan Ellenberg)
• Nudge: Improving Decisions About Health, Wealth, and Happiness (Richard H. Thaler et al.)
• Predictably Irrational: The Hidden Forces That Shape Our Decisions (Dan Ariely)
• Principles: Life and Work (Ray Dalio)
• Same as Ever: A Guide to What Never Changes (Morgan Housel)
• Smart Choices: A Practical Guide to Making Better Decisions (John S. Hammond et al.)
• The Art of Thinking Clearly: Better Thinking, Better Decisions (Rolf Dobelli)
• The Decision Book: Fifty Models for Strategic Thinking (Mikael Krogerus et al.)
• The Field Guide to Understanding ‘Human Error’ (Sidney Dekker)
• Thinking in Systems: A Primer (Donella H. Meadows)

Professional Communication

• Secrets of Confident Communicators: 50 Techniques to Be Heard (Diana Mather)
• Show Your Work!: 10 Ways to Share Your Creativity and Get Discovered (Austin Kleon)
• Simply Put: Why Clear Messages Win - and How to Design Them (Ben Guttmann)
• Stand Out: How to Find Your Breakthrough Idea and Build a Following Around It (Dorie Clark)
• slide:ology: The Art and Science of Creating Great Presentations (Nancy Duarte)
• The Elements of Style (William Strunk Jr. et al.)

Leadership & Organizational Design

• 100 Things Successful Leaders Do: Little Lessons in Leadership (Nigel Cumberland)
• Corporate Rebels: Make Work More Fun (Joost Minnaar et al.)
• Hack Your Bureaucracy: Get Things Done No Matter What Your Role on Any Team (Marina Nitze et al.)
• How to Become CEO: The Rules for Rising to the Top of Any Organization (Jeffrey J. Fox)
• It’s Okay to Manage Your Boss: The Step-by-Step Program for Making the Best of Your Most Important Relationship at Work (Bruce Tulgan)
• Leadership BS: Fixing Workplaces and Careers One Truth at a Time (Jeffrey Pfeffer)
• No Rules Rules: Netflix and the Culture of Reinvention (Reed Hastings et al.)
• Organize for Complexity: How to Get Life Back Into Work to Build the High-Performance Organization (Niels Pflaeging)
• Powerful: Building a Culture of Freedom and Responsibility (Patty McCord)
• Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity (Kim Scott)
• Secrets of Success at Work: 50 Techniques to Excel (Nigel Cumberland)
• The 21 Indispensable Qualities of a Leader: Becoming the Person Others Will Want to Follow (John C. Maxwell)
• The Coaching Habit: Say Less, Ask More, and Change the Way You Lead Forever (Michael Bungay Stanier)
• The Culture Map: Breaking Through the Invisible Boundaries of Global Business (Erin Meyer)
• The First 90 Days: Proven Strategies for Getting Up to Speed Faster and Smarter (Michael Watkins)
• The Five Dysfunctions of a Team: A Leadership Fable (Patrick M. Lencioni)
• The Leadership Challenge: How to Make Extraordinary Things Happen in Organizations (James M. Kouzes et al.)

Organizational Change Management

• ADKAR: A Model for Change in Business, Government and our Community (Jeffrey M. Hiatt)
• Influencer: The New Science of Leading Change (Joseph Grenny et al.)
• Leading Change (John P. Kotter)
• Switch: How to Change Things When Change Is Hard (Chip Heath et al.)
• The Human Element: Overcoming the Resistance That Awaits New Ideas (Loran Nordgren et al.)

AI & Professional Learning

• Brave New Words: How AI Will Revolutionize Education (and Why That’s a Good Thing) (Salman Khan)
• Co-Intelligence: Living and Working with AI (Ethan Mollick)
• Design for How People Learn (Julie Dirksen)
• Don’t Make Me Think, Revisited: A Common Sense Approach to Web Usability (Steve Krug)
• Hands-On Training: A Simple and Effective Method for On-the-Job Training (Gary R. Sisson)
• Teaching with AI: A Practical Guide to a New Era of Human Learning (José Antonio Bowen)
• The Case Against Education: Why the Education System Is a Waste of Time and Money (Bryan Caplan)

Personal Effectiveness

• 100 Things Productive People Do: Little Lessons in Getting Things Done (Nigel Cumberland)
• Deep Work: Rules for Focused Success in a Distracted World (Cal Newport)
• Effortless: Make It Easier to Do What Matters Most (Greg McKeown)
• Essentialism: The Disciplined Pursuit of Less (Greg McKeown)
• The 7 Habits of Highly Effective People (Stephen R. Covey)
• The 80/20 Principle: The Secret to Achieving More with Less (Richard Koch)
• The First 2 Hours: Make Better Use of Your Most Valuable Time (Donna McGeorge)

Building Professional Services

• Build: An Unorthodox Guide to Making Things Worth Making (Tony Fadell)
• Contagious: Why Things Catch On (Jonah Berger)
• Crush It!: Why Now Is The Time To Cash In On Your Passion (Gary Vaynerchuk)
• Differentiate or Die: Survival in Our Era of Killer Competition (Jack Trout et al.)
• Escaping the Build Trap: How Effective Product Management Creates Real Value (Melissa Perri)
• Founding Sales: The Early Stage Go-to-Market Handbook (Peter Kazanjy)
• Gap Selling: How Problem-Centric Selling Increases Sales by Changing Everything You Know About Relationships, Overcoming Objections, Closing and Price (Keenan)
• Hooked: How to Build Habit-Forming Products (Nir Eyal)
• Made to Stick: Why Some Ideas Survive and Others Die (Chip Heath et al.)
• Obviously Awesome: How to Nail Product Positioning so Customers Get It, Buy It, Love It (April Dunford)
• Positioning: The Battle for Your Mind (Al Ries et al.)
• The 22 Immutable Laws of Marketing (Al Ries et al.)
• The 22 Laws of Category Design: Name & Claim Your Niche, Share Your POV, and Move the World from Where It Is to Somewhere Different (Christopher Lochhead et al.)
• The Challenger Sale: Taking Control of the Customer Conversation (Matthew Dixon et al.)
• The Cold Start Problem: How to Start and Scale Network Effects (Andrew Chen)
• The Embedded Entrepreneur: How to Build an Audience-Driven Business (Arvid Kahl)
• The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you (Rob Fitzpatrick)

Society, Economics & Institutions

• Against Democracy (Jason Brennan)
• Factfulness: Ten Reasons We’re Wrong About the World - and Why Things Are Better Than You Think (Hans Rosling et al.)
• On Tyranny: Twenty Lessons from the Twentieth Century (Timothy Snyder)
• Open: The Story of Human Progress (Johan Norberg)
• Progress: Ten Reasons to Look Forward to the Future (Johan Norberg)
• The Dictator’s Handbook: Why Bad Behavior is Almost Always Good Politics (Bruce Bueno de Mesquita et al.)

Personal Success

• 12 Rules for Life: An Antidote to Chaos (Jordan B. Peterson)
• 13 Things Mentally Strong People Don’t Do: Take Back Your Power, Embrace Change, Face Your Fears, and Train Your Brain for Happiness and Success (Amy Morin)
• 100 Simple Secrets of Happy People: What Scientists Have Learned and How You Can Use It (David Niven)
• 100 Simple Secrets of Healthy People: What Scientists Have Learned and How You Can Use It (David Niven)
• 100 Simple Secrets of Successful People: What Scientists Have Learned and How You Can Use It (David Niven)
• 100 Simple Secrets of the Best Half of Life: What Scientists Have Learned and How You Can Use It (David Niven)
• 100 Things Successful People Do: Little Exercises for Successful Living (Nigel Cumberland)
• 100 Things Millionaires Do: Little Lessons in Creating Wealth (Nigel Cumberland)
• Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones (James Clear)
• Beyond Order: 12 More Rules for Life (Jordan B. Peterson)
• Don’t Believe Everything You Think: Why Your Thinking Is The Beginning & End Of Suffering (Joseph Nguyen)
• Don’t Sweat the Small Stuff … and It’s All Small Stuff: Simple Ways to Keep the Little Things from Taking Over Your Life (Richard Carlson)
• Finding Your Element: How to Discover Your Talents and Passions and Transform Your Life (Ken Robinson et al.)
• Grit: The Power of Passion and Perseverance (Angela Duckworth)
• How Successful People Grow: 15 Ways to Get Ahead in Life (John C. Maxwell)
• How Successful People Lead: Taking Your Influence to the Next Level (John C. Maxwell)
• How Successful People Think: Change Your Thinking, Change Your Life (John C. Maxwell)
• How Successful People Win: Turn Every Setback into a Step Forward (John C. Maxwell)
• How to Be Rich (J. Paul Getty)
• How to Stop Worrying and Start Living: Time-Tested Methods for Conquering Worry (Dale Carnegie)
• Lessons on Success: 17 Principles of Personal Achievement - Through Action & Attitude (Napoleon Hill)
• Nine Things Successful People Do Differently (Heidi Grant Halvorson)
• Secrets of Happy People: 50 Techniques to Feel Good (Matt Avery)
• Secrets of Resilient People: 50 Techniques to Be Strong (John Lees)
• Secrets of Wealthy People: 50 Techniques to Get Rich (David Stevenson)
• The Almanack of Naval Ravikant: A Guide to Wealth and Happiness (Eric Jorgenson)
• The Art of the Good Life: 52 Surprising Shortcuts to Happiness, Wealth, and Success (Rolf Dobelli)
• The Diary of a CEO: The 33 Laws of Business and Life (Steven Bartlett)
• The Magic of Thinking Big (David J. Schwartz)
• The Subtle Art of Not Giving a F*ck: A Counterintuitive Approach to Living a Good Life (Mark Manson)
• Think and Grow Rich (Napoleon Hill)

Personal Life & Relationships

• 100 Simple Secrets of Great Relationships: What Scientists Have Learned and How You Can Use It (David Niven)
• Bringing Up Bébé: One American Mother Discovers the Wisdom of French Parenting (Pamela Druckerman)
• How to Talk So Kids Will Listen & Listen So Kids Will Talk (Adele Faber et al.)
• Secrets of Happy Relationships: 50 Techniques to Stay in Love (Jenny Hare)
• The Whole-Brain Child: 12 Revolutionary Strategies to Nurture Your Child’s Developing Mind (Daniel J. Siegel et al.)